Orders are processed within 3 business days.
During holidays orders are processed within 7 days
International shipping can take a little longer to arrive than domestic, however you have the option to choose expedited shipping at checkout if you prefer.
Shipping costs are automatically calculated at checkout based on your total cart weight.
Note: International orders, including Canada, may incur duty or import taxes. The cost of shipping does not cover these fees, and Smitten Yarn Co. is not responsible for any customs or import costs. If you would like more information regarding custom policy, please contact your local customs office.
When your package is shipped, you’ll receive a email that will allow you to track it in transit. Please allow up to 24 hours for the tracking code to update. U.S. addresses usually receive the package within two to four business days.
Canadian addresses, because of customs, can be anywhere from 5 to 14 days. If you think there’s a problem, please send an email to orders@SmittenYarnCo.com. Please have your order number handy.
If you have any questions or concerns we'd love to hear from you! Please contact Dawn@SmittenYarnCo.com. Thank you for choosing Smitten Yarn Co!