Orders are processed within 3 business days.

During holidays orders are processed within 7 days

International shipping can take a little longer to arrive than domestic, however you have the option to choose expedited shipping at checkout if you prefer. 

Costs
Shipping costs are automatically calculated at checkout based on your total cart weight. 

Note: International orders, including Canada, may incur duty or import taxes. The cost of shipping does not cover these fees, and Smitten Yarn Co. is not responsible for any customs or import costs. If you would like more information regarding custom policy, please contact your local customs office.

Tracking
When your package is shipped, you’ll receive a email that will allow you to track it in transit. Please allow up to 24 hours for the tracking code to update. U.S. addresses usually receive the package within two to four business days.

Canadian addresses, because of customs, can be anywhere from 5 to 14 days. If you think there’s a problem, please send an email to orders@SmittenYarnCo.com. Please have your order number handy.

If you have any questions or concerns we'd love to hear from you! Please contact Dawn@SmittenYarnCo.com. Thank you for choosing Smitten Yarn Co!

We want you to be delighted with anything you receive from us. You may return any SYC purchase in its original condition within 30 days from original purchase date for a full refund. Please note that wound yarn or sale items cannot be returned. Return postage is not covered.

Send all returns and exchanges to:

Smitten Yarn Co.
86 Wakefield Street
Rochester, NH 03867

Please include your receipt or packing slip. If you no longer have it, please include a way for us to know who to credit the return to.

If you do not have your receipt or packing slip, you must include:

• your email address
• your phone number
• your shipping address

If you have any questions or concerns we'd love to hear from you! Please contact Dawn@SmittenYarnCo.com. Thank you for choosing Smitten Yarn Co!