Outfit your entire family in timeless, textured pieces, all worked in 100% recycled fiber Remix.
Shipping
Orders are processed within 3 business days.
During holidays orders are processed within 7 days
International shipping can take a little longer to arrive than domestic, however you have the option to choose expedited shipping at checkout if you prefer.
Costs
Free domestic shipping everyday on orders over $50.
$6.99 flat rate domestic shipping on orders $50 or below.
Note: International orders, including Canada, may incur duty or import taxes. The cost of shipping does not cover these fees, and Smitten Yarn Co. is not responsible for any customs or import costs. If you would like more information regarding custom policy, please contact your local customs office.
Tracking
When your package is shipped, you’ll receive a email that will allow you to track it in transit. Please allow up to 24 hours for the tracking code to update. U.S. addresses usually receive the package within two to four business days.
Canadian addresses, because of customs, can be anywhere from 5 to 14 days. If you think there’s a problem, please send an email to orders@SmittenYarnCo.com. Please have your order number handy.
If you have any questions or concerns we'd love to hear from you! Please contact Dawn@SmittenYarnCo.com. Thank you for choosing Smitten Yarn Co!
Return Policies
We want you to be delighted with anything you receive from us. You may return any SYC purchase (excluding books or needles) in its original condition within 30 days from original purchase date for a full refund. Please note that wound yarn or sale items cannot be returned. Return postage is not covered.
Send all returns and exchanges to:
Smitten Yarn Co.
86 Wakefield Street
Rochester, NH 03867
Please include your receipt or packing slip. If you no longer have it, please include a way for us to know who to credit the return to.
If you do not have your receipt or packing slip, you must include:
- your email address
- your phone number
- your shipping address
If you have any questions or concerns we'd love to hear from you! Please contact Dawn@SmittenYarnCo.com. Thank you for choosing Smitten Yarn Co!
Classes & Maker Groups
To sign up for a class, please pre-register through our online listings to reserve your space. Payment must be received at time of registration. Classes must have a minimum of 3 students and refunds are available up to 48 hours before the first class session. In fairness to the teachers and other students who have purchased their supplies, we are unable to make refunds after that time. Our curriculum is written for adults and children over the age of 12.
Supplies are needed for most classes and a supply list is listed on each class page or will be furnished when you register. For most classes, supply kits will be available for purchase. We would appreciate it if you select Smitten Yarn co. for your supplies.
Lastly, to keep our teachers and students safe we ask that you liberally apply hand sanitizer upon entry, wear a mask entering, standing or walking around the studio. While seated you may remove your mask if you choose. We sanitize the shop and have a HEPA air filter going 24/7 in the classroom area. Due to student and teacher allergies, please refrain from wearing perfumes and scented lotions to class. We look forward to having you, meeting new friends and having a wonderful time together making!
